The internet is a strange and sometimes scary place. This is an unusual island. Everyone posting here has made a tremendous commitment of time and resources to be here. As a result, this forum has turned into something very special.
Please help us keep it that way.
Please treat this discussion forum with the same respect you would a public park. We, too, are a shared community resource — a place to share skills, knowledge and interests through ongoing conversation.
These are not hard and fast rules, just aids to the human judgment of our community. Use these guidelines to keep this a clean, well-lighted place for civilized discourse.
Help us make this a great place for discussion by always working to improve the discussion in some way, however small. We have small ways of saying thank you - each day, we each have just a few "likes" (the heart under a post) to give away. If someone likes your post, that's a small way they can tell you.
We also have big ways of saying thank you: each day, we each have just a few hours in our life. If someone takes the time to reply to something you post, it's an act of generosity and giving of their scarcest resource, and it means they appreciate you being here.
The topics discussed here matter to us, and we want you to act as if they matter to you, too. Be respectful of the topics and the people discussing them, even if you disagree with some of what is being said.
One way to improve the discussion is by discovering ones that are already happening. Please spend some time browsing the topics here before replying or starting your own, and you’ll have a better chance of starting a conversation that will make everyone better for having participated in it.
You may wish to respond to something by disagreeing with it. That’s fine. But, remember to criticize ideas, not people. Please avoid:
- Ad hominem attacks.
- Responding to a post’s tone instead of its actual content.
- Knee-jerk contradiction.
Instead, provide reasoned thoughts and explanations that improve the conversation.
Also, this is, for some of us, our place of work. Please use the same level of decorum that you would at a workplace. For others, it's a place we visit with our children. Please use the same language and care that you would if young ones are present. We've found that when we do that, what's left is far more respectful and helpful.
The team behind Glowforge loves to read the forums for knowledge and ideas. Sharing your personal stories and experiences, projects and goals, is invaluable, and we re-share those all around our company. Your opinion will make a difference in the way we continue to develop our product, and we will read your opinion.
If you have questions, please post those here too, as new topics. Replies can get overlooked, but new topics with unanswered questions will be addressed by knowledgeable forum regulars (please thank them!) and, eventually, a staff member.
This software is provided by a separate company, Discourse, that we pay to provide us with this forum. Discourse offers tools that enable the community to collectively identify the best (and worst) contributions: favorites, bookmarks, likes, flags, replies, edits, and so forth. Use these tools to improve your own experience, and everyone else’s, too.
Let’s try to leave our park better than we found it.
When you see bad behavior, don’t reply. It encourages the bad behavior by acknowledging it, consumes your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by a moderator.
In order to maintain our community, moderators reserve the right to remove any content and any user account for any reason at any time. Moderators do not preview new posts in any way; the moderators and site operators take no responsibility for any content posted by the community.
Nothing sabotages a healthy conversation like rudeness:
- Be civil. Don’t post anything that a reasonable person would consider offensive, abusive, or hate speech.
- Keep it clean. Don’t post anything obscene or sexually explicit.
- Respect each other. Don’t harass or grief anyone, impersonate people, or expose their private information.
- Respect our forum. Don’t post spam or otherwise vandalize the forum.
These are not concrete terms with precise definitions — avoid even the appearance of any of these things. If you’re unsure, ask yourself how you would feel if your post was featured in the news.
This is a public forum, and search engines index these discussions. Keep the language, links, and images safe for family and friends.
Make the effort to put things in the right place, so that we can spend more time discussing and less cleaning up. So:
- Don’t start a topic in the wrong category.
- Don’t cross-post the same message in multiple topics.
- Don’t divert a topic by changing it midstream.
- Don’t sign your posts — every post has your profile information attached to it.
Rather than taking an existing topic in a radically different direction, use Reply as a Linked Topic.
You may not post pictures of prints unless you have the right to do so, for example a print that you created that does not infringe someone else's intellectual property. You may not post digital designs that belong to someone else without their permission. If you want to share something you find online, by all means link to it - but don't download and post it, since it deprives readers of context and the owner loses control. Of course, don't post descriptions of, links to, or methods for stealing someone’s intellectual property (software, video, audio, images), or for breaking any other law.
If someone shares a print that they've made, please respect their sharing and do not ask for the source design or artwork. Designs take work and have value, and when you ask someone to give you that value for free, you undermine their work.
If you decide that you want to gift you designs to the world, you can post them in the Free Laser Designs section of the forum. If you post designs anywhere in the forum, other users can use them in accordance with these details: https://community.glowforge.com/t/about-the-free-laser-designs-category/.
This is an act of great generosity! Thank you, and please express your gratitude to the people who choose to do this.
Our Friendly Neighborhood Lawyer pointed out that since we moderate this board, someone might think that safety advice that people post here actually comes from us. We want to make sure people operate with correct safety information.
For that reason, please use the manual that comes with your Glowforge as your resource for safety information. Please don't opine on safety matters in the forum. If you have safety questions, check your manual, or email customer support.
Yes, legalese is boring, but this protects us – and by extension, you and your data – against unfriendly folks. We have a Terms of Service describing your (and our) behavior and rights related to content, privacy, and laws. To use this service, you must agree to abide by our TOS. Should there be any conflict between this document or any other post on the site and the Terms of Service, the Terms of Service prevail.