My Machine is a little over 1 month old and I have two broken rollers! I have submitted a ticket and am waiting for a response.
What is the “turn around” time for getting replacement parts?
My Machine is a little over 1 month old and I have two broken rollers! I have submitted a ticket and am waiting for a response.
What is the “turn around” time for getting replacement parts?
I used mine about 5 times and had a broken wheel. Just got it delivered this afternoon after about a week. But no instructions on how to replace it! If anyone has tips on that, please share.
I’m betting there’s a section on the support site that tells how. I’m on my phone right now so I’ll leave the searching to you.
As luck would have it, I’ve recently taken this apart myself. These are not official instructions, but heres what I did:
At this point, you’re done, but you might want to clean your optics and then run a few test prints to make sure the machine is working properly. Do not leave the machine unattended. Watch and listen for any trouble,
That’s a lot of steps to say, take the old one off and put the new one back on the same way.
Does GF monitor these forums?
Yes, in this area. If you read the top post in Problems & Support you’ll see that starting a thread here opens a new support ticket.
They don’t browse the forums, but posting here opens a ticket, so now you have two. It goes in a queue and they will respond in turn.
Thanks. Sent my first Ticket in on Saturday, so it’s been more that the “24 hour” response. Oh well, I guess i just gotta be patient.
It’s not 24hrs, it’s estimated to be one “business” day.
I’m so sorry for the trouble.
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.