2 users have access.. but no other users but me have access


#1

I’m seeing a weird discrepancy in the UI between the Glowforge Printers settings:

2 users have access (owned by Christopher M)

and the Users page, which is empty:

There are no other users on your machine

I’m not sure how these can both be true at the same time.

I might have caused this during setup when I “invited” myself because I didn’t understand the question.


3 users have access.. but only 2 users exist
#2

there’s probably a difference between “have access” and “on”.

i.e., if the other user(s) have access, but aren’t connected, they won’t show as “on.”


#3

Think, it’s normal. My PRU says the same thing and I have only set it up one time. Maybe the other user was for factory cal.


#4

If that’s it, it feels a bit creepy that someone else has access behind the scenes but doesn’t show up in the user list. I’ll continue believing it’s a database glitch. :slight_smile:


#5

Mine has a user from Flex named Vanessa. I believe this was part of their check out process. :grinning:


#6

Spent my entire career working in the “Black Helicopter”, “Surveillance Drone”, network exploitation fields. (Some others). This type of thing is pretty low on my paranoid list.


#7

Thanks for letting us know @chris1, we’re looking into it!


#8

Mine just says 1 user.


#9

Mine says 2, myself and my daughter whom I added at setup.


#10

And now you have to kill us all for telling us that.


#11

They wiped my memory when I retired earlier this year. If it had not been for email notifications I would not have known about the Glowforge order.


#12

What about the 50 bucks you owe me from that time we made that bet?


#13

Thought you lost.

Memory wipe, not Lobotomy.


#14

We’ve removed Vanessa from your Glowforge.

The Users page should now appear as expected. I’m going to close this thread - if the problem reoccurs, go ahead and open a new ticket with Problems & Support. Thanks for letting us know about this!


#15