Several times now @Dan has posted in other threads that the right place to ask about this is in problems & support. As near as I can tell no one has done so, which I find hard to believe.
Can someone point me to the answer, or post a sticky thread with the details, or address the question in response to @Dan’s posts in other threads?
The question has come up repeatedly that the start date for when the $20/mo starts is vague and slippery. Please clarify this policy in concrete terms so we can have some idea how much we are talking about here. There have been many delays, and it is unclear which delivery date is being referenced as a starting point. Some people have been waiting for multiple years. Is the start date back in 2015? Is it the date on the web page now? Is it the November 2017 that was recently being promised?
I expect that different order dates will have different start dates for this policy, but somewhere there must be a bracketed range, orders before this date were promised this date so they start the delay clock on xx/xx/xxxx date. Orders between date x and date y start effective on xx/xx/xxxx date, etc. Please share this information. @Dan has said this is where to ask in order to get specific terms.