chris1
August 31, 2017, 10:28pm
1
Continuing the discussion from 2 users have access… but no other users but me have access :
Previous topic was closed without resolving the problem. In the meantime I have added a “real” user, but the user count is still off by one.
I’m seeing a weird discrepancy in the UI between the Glowforge Printers settings:
3 users have access (owned by Christopher M)
and the Users page, which has only one entry on it: Amy
Amy plus me equals two, not three.
I might have caused this during setup when I “invited” myself because I didn’t understand the question.
For this to be fixed, the number of users listed as having access should be equal to the number of users who have access.
3 Likes
I’ll just guess while you’re waiting on support to answer, but from other threads I’ve read, sometimes there’s a leftover permission (access) left from the tech who did the alignment at the factory.
jaz
September 1, 2017, 8:57pm
3
Thank you so much for the details. I’m looking into it now. As soon as I have more information I’ll update this thread.
Rita
September 10, 2017, 6:17am
6
@chris1 Would you please have a look and tell me how many users you see now?
chris1
September 10, 2017, 12:23pm
7
Now it says 4. But I added one in the meantime. So it should say 3 (if I count as one). Still off by 1.
Thanks,
Chris
jaz
September 11, 2017, 6:51pm
8
Thanks for the update. We’ll keep looking.
jae
October 4, 2017, 9:55pm
9
Good news! This should now be corrected. Would you let us know how many users you see?
1 Like
chris1
October 5, 2017, 1:33am
10
It’s says 3 now, which is correct if it’s counting me and the two more I added.
My pet bug has been vanquished!
Thanks,
Chris
5 Likes
jaz
October 5, 2017, 6:24pm
11
Great! Thank you for reporting back.