3 users have access.. but only 2 users exist


#1

Continuing the discussion from 2 users have access… but no other users but me have access:

Previous topic was closed without resolving the problem. In the meantime I have added a “real” user, but the user count is still off by one.

I’m seeing a weird discrepancy in the UI between the Glowforge Printers settings:

3 users have access (owned by Christopher M)

and the Users page, which has only one entry on it: Amy

Amy plus me equals two, not three.

I might have caused this during setup when I “invited” myself because I didn’t understand the question.

For this to be fixed, the number of users listed as having access should be equal to the number of users who have access.


#2

I’ll just guess while you’re waiting on support to answer, but from other threads I’ve read, sometimes there’s a leftover permission (access) left from the tech who did the alignment at the factory.


#3

Thank you so much for the details. I’m looking into it now. As soon as I have more information I’ll update this thread.


#4

I did that when I set up too! I added my email address and I received an email saying I was given permission from myself to use my :glowforge: :joy: :rofl::grin:


#5

Lol, same here :smile:


#6

@chris1 Would you please have a look and tell me how many users you see now?


#7

Now it says 4. But I added one in the meantime. So it should say 3 (if I count as one). Still off by 1.

Thanks,
Chris


#8

Thanks for the update. We’ll keep looking.


#9

Good news! This should now be corrected. Would you let us know how many users you see?


#10

It’s says 3 now, which is correct if it’s counting me and the two more I added.

My pet bug has been vanquished!

Thanks,
Chris


#11

Great! Thank you for reporting back.


#12