Adding New Users Invite Problem

Community Support
1

Just a head’s up:

If I add a new user and they click on the link in the email, but do not register at that time, the link seems to expire so they can’t register later. If I add them again in an attempt to generate a new email/link, nothing happens (i.e. no email is sent). And there doesn’t seem to be a way to cancel the invitation.

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2

Thanks for reaching out, and I’m sorry for the trouble. Your colleagues should have accounts and can set their passwords at glowforge.com. When there, they can follow the below steps to login:

  1. On the Glowforge.com homepage, click “Sign In”
  2. Click “need help” and enter the email address the invitation was sent to
  3. You should receive an email from Glowforge Customer Service. Click the link inside that email
  4. You’ll be taken to a password reset page, which will pre-populate with a random 12 character password. Feel free to delete that and fill in a password of your choice, then hit “Reset”
  5. You will now be logged into Glowforge.com with your new password

After logging in, they can access your Glowforge by visiting app.glowforge.com. If you or your colleagues have any trouble, please let us know.

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