First off on support…Whether it is here on the page or from the the home office…everything is top notch!!! I am VERY impressed. I find myself coming here again with a “minor” issue…more like an annoyance. I am in the process of sending my old GF in and putting the new one in service…when I noticed this:
Now, I have no issues per say…just lazy I guess. Is there any way to get rid of the old printer?
Opening a ticket (like you just did). 
How did you get your new printer to display? I sent my old one back and have set up my replacement, yet it will not display as an available printer. My old forge shows as Offline.
Shelby, I had to do the whole setup in order to get it going (like you just received it the first time). If you rename it (like I did) I “misspelled” the name. that may be the difference. I am not sure.
Thanks for sharing! Since this has to do with your personal account, I’m going to close this thread and I’ll follow up with email. Please email support@glowforge.com if any other problems occur.