My machine started having issues a few weeks after I got it. It ended up dying at about the 2 months mark and they said they would send a refurbished unit to replace it. While I was hesitant, I accepted and waited for my replacement to arrive. This process took almost 2 weeks. The unit arrived and it was filthy and was missing some screws and looked like it was having other issues. I emailed them immediately and got a response the next day that they agreed that it wasn’t up to their standards and that they would send me another new machine. The 3rd, and what I thought would be the final machine showed up today and I barely got the lid off the box before I noticed the issues starting. Fluid everywhere. Stopped me in my tracks as its an electronic and I’m tech savvy enough to know that fluid and electronics don;t generally mix well. I will add to this post and include the photos I tool of the second and third machines. They are on my phone and I’m on the laptop right now.
Does anyone have experience dealing with multiple faulty machines? Should I just plug it in and run it till it explodes and have them send me another one? At this point I’m not sure how many more machines I’m willing to take if they keep showing up not refurbished properly. Their promise of “the condition meets or exceeds the condition of your current unit” seems off to me. And having to refund multiple customers because they can’t ship me a good unit sucks, bit time.
Any words of advice or encouragement are appreciated.
Rant over. Happy forging everyone.