Air filter was due to arrive and 7th Feb - Have heard nothing

benjibuls · February 23, 2020, 3:50am

Heyya support peeps,
I’ve had a target delivery date for my Air filter of 7th February 2020. That’s well and truely come and gone and I’ve had no communications from GlowForge as to when or where it’s shipping.
Any change I could find out what’s happening?

Caknucklehead · February 23, 2020, 5:10am

This also is me.

Xabbess · February 23, 2020, 5:36am

Each person should make their own separate post, as this is what opens a ticket with support. They won’t open a ticket for you when you add your post to someone elses.

deirdrebeth · February 23, 2020, 8:21pm

When you log into www.glowforge.com/account does it show Feb 7, or another date?

deirdrebeth · February 24, 2020, 5:53pm

If you delivery date has been missed by over 3 weeks you do want to open a ticket - unless you’ve already started an email conversation (in which case you’ve already opened your own ticket). You’re hijacking @benjibuls post, whether intentionally or not, and confusing their issue.

deirdrebeth · February 24, 2020, 5:54pm

So @benjibuls, when you log into www.glowforge.com/account does it show Feb 7 or another date?

wesleyjames · February 25, 2020, 12:42am

Like it or not, this is what the FAQ and forum guidelines say. Good luck.

michael.b · February 26, 2020, 2:19am

I’m so sorry you didn’t hear from us about your Air Filter! I’ve just sent you an email to let you know the status of your order, so I’m going to close this thread.