I’m owner of a wonderfull Glowforge but from some days I cannot cut anything
And I have always the message “Alert interlock open”.
So I open and close again and again but nothing works.
Somethings that starts but before the laser action that stops and show the same message.
Could you help me ?
Thank you very much
January 20, 2020, 5:00pm
The Glowforge Pro models have an interlock on the back of the machine for safety purposes. (Little round black thing with a staple in it near the switch.) Check to make sure that is pushed in.
If you don’t have the Pro, that’s an error that support will need to look at.
Do you have a pro? On the back near the on/off switch there’s a little staple-looking thingy. That’s the interlock. Make sure it’s pushed in all the way.
Hopefully that’s all it is!
January 20, 2020, 5:01pm
Been doing that a lot lately!
Great, that works ! Thank you soooo much :o)
January 21, 2020, 12:40am
Thank you all for providing such great next steps!
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.