ALERT interlock open

Hi,

I’m owner of a wonderfull Glowforge but from some days I cannot cut anything
And I have always the message “Alert interlock open”.
So I open and close again and again but nothing works.
Somethings that starts but before the laser action that stops and show the same message.

Could you help me ?
Thank you very much

Roberto

The Glowforge Pro models have an interlock on the back of the machine for safety purposes. (Little round black thing with a staple in it near the switch.) Check to make sure that is pushed in.

If you don’t have the Pro, that’s an error that support will need to look at.

2 Likes

Do you have a pro? On the back near the on/off switch there’s a little staple-looking thingy. That’s the interlock. Make sure it’s pushed in all the way.

Hopefully that’s all it is!

2 Likes

Jinx!

5 Likes

Been doing that a lot lately! :smile:

4 Likes

Great, that works ! Thank you soooo much :o)

5 Likes

Thank you all for providing such great next steps!

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.