"Alert Interlock Open"

Hi,

Apologies to GF Staff, I sent an email in regards to this issue I am having however I realized that the email was sent by default through an outlook account I do not have access to nor do I wish to use. Please close that topic and help me here. Thanks.

I have a Pro and I can not “ready” my print due to “ALERT Interlock Open” next to my print button. I saw that others have had this issue and followed some of those recommendations in those threads but no luck. I made sure the little staple looking thing is pushed all the way in on the back of the machine next to the power button. I have shut down and rebooted. I have removed the head and checked the condition of the pins. Please advise!

Thanks
Jon

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I’m sorry for the trouble with your Glowforge Pro. I’m glad we were able to connect via chat today and troubleshoot this further together. I’m going to close this thread and we’ll continue to assist you with next steps via email.