Help! Trying to cut out letters and this keeps happening!
What material is this? How thick is it? Did you accidentally move the printhead with the machine turned on? Did you use the set focus prior to placing your file? Have you recently removed and replaced the carriage plate belt?
have you cut this file before? you don’t have an extra layer or something in the file do you?
If that’s an Aura (the multiple passes and horizontal shift suggests it is), try cleaning the rails. It’s very sensitive to any buildup and needs to be cleaned after basically every use.
With the Aura turned off, you can move the head back and forth and feel if there is any drag. As advised, you really need to clean the rails every time to prevent that drag.