We just replaced the lid cable and did a calibration test but we are still seeing our image alignment is still printing side ways or crooked. Any suggestions? Yes, We have cleaned the machine and all the lens & Camera.
Pictures? Also of the lid camera, Is it secure?
yes the lid camera is secure and cleaned.
I’m so sorry to hear that you’re running into trouble. We’d like to have you try a few troubleshooting steps for us:
- Turn off your Glowforge.
- Check for small pieces of debris or dust.
- Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
- Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
- Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.
- Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.
- Turn your Glowforge back on.
- We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place the Proofgrade Draftboard in the center of the bed and print the Gift of Good Measure using the default settings.
- When the print finishes, leave the lid closed and wait until the fans stop and the picture updates. Without moving your artwork or your material, take a screenshot of the Workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
- Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
- Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
- Send us the screenshot along with the date and time of the print, and we’ll investigate.
Once the print completes, and we can review the images you provide, we’ll send over the next best steps.
I was having a similar issue, this is how i corrected it.
I do not rely on the QR code for settings of focus height. When i open a new blank workspace, I specify material, have material already in glowforge with doors closed, and i click on the 3 vertical dots in the tool bar and choose set focus. this generates a red box in your workspace. center this box on your material and left click your mouse. this manually sets the focus height. only after this is done do i upload and place my art. I found that using this method every single time may take 30 seconds longer, but i am able to get crazy good accuracy when manually positioning art. I can easily write a small message on a good and plenty candy!!
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please let me know if this helped you!
It’s been a while since we’ve heard from you so I’m going to close this post.
If you are still having trouble, please start a new post or reach out at support@glowforge.com. We’ll be happy to continue working on this with you.