First off, I LOVE the Glowforge! It’s incredible! After about a week of successful printing, I had my first issue today
I had an issue printing the better together clutch earlier, then had a similar issue printing the keepsake box at 6:23pm EST. Side note: I had printed the better together clutch several times and not had any issues, (it pretty much takes up the max space available in the bed. The issue occurs in the right section of the material towards the center. The example shown below was after I cleaned the crumb tray, dimples and lenses per the cleaning instructions. I was using non-PG baltic birch.
I then found a topic in support that seemed to be a similar issue, so I followed the below troubleshooting from Rita:
I’m sorry you’re having trouble! Would you please:
Turn off your Glowforge (this is important to avoid damage to your unit)
Check for small pieces of debris or dust
Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.
Open the lid and, using both hands, gently roll the laser arm to the center of the bed, and then back and forth about 3 inches in each direction.
Continuing to use both hands, gently move the laser arm to underneath the lid camera
Gently move the head under the lid camera
Turn your Glowforge back on
We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the bed and print the Gift of Good Measure in the front right corner.
Send us a photo of the resulting print.
I printed 2 copies of the gift of good measure on PG draftboard in the area that had the issue (right side, center) and they came out ok. I then reprinted the part of the keepsake box that had the issue in the first photo, leaving it in the same spot using PG draftboard and the print looked “better” but the alignment was still off by a hair in a couple places. That print took place at 7:18pm est.