Amber button

Community Support
1

Last night when my project was finished I noticed the button was amber colored. What does that mean if anything?

2

Usually temperature out of range or the white cable is loose.

1 Like
3

I’m sorry to hear you got an amber button.

I extracted the logs from your Glowforge to investigate, and it looks like the orange button is appearing because the Glowforge is having trouble communicating with the printer head. There are two key connections I’d like you to check for me.

Could you please do the following?

  1. Turn off your Glowforge.
  2. Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.
    ​
  3. There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.
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    ​
  4. Take a clear photo of the gold pins inside the printer head where you just unplugged the wire ribbon. It should look like this.
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    ​
  5. Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.
  6. As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.
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    ​
  7. Pull the laser arm all the way forward.
  8. Reach over the laser arm, and to the left of the inside of the unit and you’ll see this circuit board:
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    806×537 101 KB
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  9. Take a photo of the circuit board. If the cable I’ve indicated above with the red arrow appears to be loose, please reconnect it and try printing again. This cable should ‘click’ back into place.
  10. Turn your Glowforge back on.
  11. post the photos you took in step 4 and step 9.
4

Hello @larson1504,

I’m glad to see that the steps my colleague David provided have resolved the issue, that is great news!

I’m going to close this thread now. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!