Got my brand new Pro yesterday. Went through the initial setup and connected up to the unit with no issues. Went to do my first print and the unit was stuck on Homing. Waited about a half hour and still nothing. I then hit the forums and tried all of the recommendations. Nothing. Restarted the unit a few times. When it connects now it is giving me a Lid Open error. Hit the forums again and tried all the tricks suggested here. Nothing.
I emailed support and received a canned response. Today I finally got another canned response back from support to try the same procedures listed here in the forum. It was just a cut and paste from the solution they posted here on another thread. Emailed them again. Its been 4 or 5 hours now and still no response.
Is this what I should expect with this company? The unit was dead on arrival. Im sure they have the log data. Am I just crazy or is it normal for them to not respond. I get that they are busy but isnt trying to help someone who received a dead unit kind of a priority? Does anyone here have a way to contact them? Even better, has anyone here had the same issue with an order?