Anyone else stuck on "Preparing your Print"

I’ve been attempting to print a 3 inch ornament for the last 2 hours. I had printed the same file right before but it didn’t turn out to my liking, so I am attempting to print it again and am now stuck on this issue.

I’ve cleaned the lens. I restarted my wifi. I restarted my computer. Refreshed the browser. Turned machine off, then on, and repeated.

The app just stays stuck on “Preparing your print.” Anyone else having this issue? Or anyone else recently resolve an issue like this lately?

Accessing the UI does not even require the machine to be powered on, so the issue is either with your computer or your internet connection.


I see you already emailed us about this and it appears that we have addressed the issue there, so I’m going to close this topic.