load a file to engrave and stopped in the middle with a purple light and powered off and back on now it will not center when u power it on
By posting here you have opened a support ticket, that’s good. If you could give support the date, time, and timezone of your attempt they can zero in on the logs quicker as I understand it.
I’m sorry that you’ve run into trouble with your Glowforge. I see that you’ve emailed us about this, and I’ve sent you some information and next steps there, so I’m going to close this thread.