I upload a design and it sits at “rendering your design” forever. It’s not complicated - 45 kilobytes. Even two concentric circles won’t render.
I’ll be glad to take a look at it if you will upload a zipped version here (unzipped versions can be changed by the forum software). Sometimes it’s not the size so much as a feature like clipping masks or whatever, that makes a design not work.
I’m so sorry you ran into trouble. It looks like your Glowforge is connected and you’ve been able to print since contacting us. That’s great!
Could you please let me know if you’re still experiencing any problems?
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email firstname.lastname@example.org.