I don’t think I have a hardware issue, but would like some independent verification if possible.
This started yesterday when we had an internet outage.
Our internet was restored but is still slow overall.
The glowforge app is taking 30 seconds to a minute to transition modes (Focusing to centering, to scanning, to preparing, etc.)
Interactivity in the app (moving, editing) is unaffected, just anything that interfaces to the hardware takes quite a while.
Once you press the button to print, the machine operates normally.
The wifi connection has always been solid, the machine hasn’t been moved. It actually has line-of-sight to the internet router.
My hunch is that the slow internet speeds are causing these delays in the app, but I’d sure appreciate if support could verify this, and maybe check the machine and let me know if there’s any unseen issues in there.
Any help is appreciated.