At what point does Glowforge decide that I have a faulty machine and replace under warranty?
I have had my glowforge since 27th Dec and have had problems from day one!
After the last 2 weeks of it not working at all and trying to get help every third day via email they decided to send me a replacement lid cable. It worked once and feeling very relieved tried to do a second engraving and it is back to normal state of not working. There doesn’t seem to be a help line and emails take 3 days to answer.
Feel a bit stupid that I bought into the idea of this ‘amazing machine’ which has been a total nightmare!
Just don’t know what to do or where to go for help other then get the same response of clean, check WiFi etc which are all fine. Just think I got unlucky and got a dud machine and I don’t feel Glowforge are doing enough to rectify the issue. Can you help @dan