Artwork uploading LARGER than it was designed

I created a design that is 12x17. When I upload it in the GF app, it comes out Bigger than designed. Why? seems to be more off onthe height than the width.

I just addressed this question in your other P&S thread; take a look there. :slight_smile:

Also, FYI, every new post you enter in Problems and Support opens a support ticket for the Glowforge support team. Multiple tickets for the same thing increase their workload and slow down response times.


I don’t know what the picture is showing us.

the design is 12" high, but is running off the bottom of the board.

That’s bigger than your cuttable area. Your designs need to be no taller than about 10.9".

why can’t you cut to the edge?? bummer!

Because, physics.


A little light reading:


thanks. SO the cutting area is slightly larger? So I could cut out the board first to 11" and then put a slightly smaller engrave on it?

11" is too big. It’s a tad less than that. And I usually engrave first, then cut, in the same file so things are lined up the way I want them without me having to fuss over it…but that’s your call.

FYI the engraveable area is a bit less than the cuttable area, because the head needs room to slow down before reaching the edges, and how much room it needs depends on how fast it’s going. You’ll have to experiment with size and cutting speed to see how large it can be.

You’ll glean some good information from the forum search I posted above – or you could do a new search on “engraveable area.” :slight_smile:


Could I use snap mark to move the board down to get a larger cut? I have a pro

I have a basic, so I can’t really tell you how to do that, but there are some good tutorials in the Tips and Tricks section to get you started.

You really should start with doing the calibration, though, before trying anything else.

The calibration tool cutting up a board? right?

It only scores. And it’s incredibly worth it.


this right?

Yes, that’s the link I gave you.


OK well now I have reading up on alignment with passthrough. Guess I need to make guides first

OK I got this printed last night. I used the passthrough to cut the board in two passes. That part came out perfect. However I had issues with the JPEG coming into the app at a different size than created. I made EVERYTHING 12x17.5 but when I loaded that artwork it was 3" off in size!!

Was the jpeg embedded into the SVG or added using Add Artwork? If added separately, it will be brought in at the actual image pixel size / 96.