Fedex has received the glowforge being sent to me and requires a commercial invoice before they can process it and charge me the appropriate taxes. They’ve been unable to contact you directly so they’re trying to contact you through me.
I’ve been informed we have until Friday this week otherwise the shipment will be returned back to you.
Additionally they mentioned they have a declared value for the goods of $USD6790, which they claim needs to match the commercial invoice. I note that the total price in my records is $USD5278. I also note that the current shipment is for a Glowforge Pro only and the air filter is being shipped separately (and thus the declared value should be under the purchase price)
I’m after someone to contact me and/or FedEx to sort this out before Friday.
I’ve also sent an email to support@, but I’m also posting here in case it resolves this quicker. I’d hate for it to be returned back to the US.
Eddie