Can anyone tell me where to get a new belt (the one to make the laser move) mine broke and the shop doesn’t have it in its spare parts list?
Take photos up close and under the carriage. It sounds like you are still under warranty. You have opened a support ticket and they will be along and could send the correct part and length.
Did you have a fire that the belt was burnt? Making sure that does not happen again is worth looking into as well?
I recently purchased some from
https://community.glowforge.com/u/yoyodyne2112
and he got them to me very quickly. I think I sent him a private message.
Sorry, I’m not sure how to post his user name.
Just type"@" and begin typing their name, a list to choose from will pop up!
You can order replacement belts directly through us at support@glowforge.com. However, there are two different belts.
I just replied to your email with more information about the next steps. I’ll continue to work on this with you there, so this post will be closed.