Hi, as I was cleaning my Glowforge tonight and removed the carriage plate and belt, the right side wheel fell off and I saw that it’s cracked. My business relies on my Glowforge so I’m needing to get a replacement part as soon as possible. Please let me know how to order, thank you!
Since posting here opens a ticket exactly the same as an initial e-mail, just sit tight for them to see it and they’ll email you directly, and close this thread due to personal information needing to exchange.
I’m sorry to hear you’ve run into this issue with your pulley wheel! I apologize it’s taken me this long to get back to you.
Thanks for sharing that photo with me, that really helps to make sure I’m on the same page about what’s wrong.
We can definitely put together a replacement order for that pulley, and expedited shipping available if you’d like to go that route as well as I know downtime can be hard!
I’ll reach out to my colleagues who specialize in shipping to finalize everything for you. To help finalize everything we’ll just need to get in touch and make sure we’ve got the right shipping information for you.
I’ll follow up via email shortly so we can get you taken care of.
Please let me know if you have any questions or if there’s anything else I can do to help!