I cleaned my GF Pro this week, top to bottom: Surfaces and rails, crumb tray, print head window, lenses, mirrors, air assist fan, exhaust fan, printer head fan, etc.
The next morning my GF was stuck on ‘scanning’. It did not even show my material on the computer screen…even though there was a piece of birch in the GF.
After trying various things I started panicking…and then sent a very detailed, bullet point email to Glowforge Support.
Within 15 minutes I received an auto-email with various suggestions to fix the problem and request to reply if these suggestions did not work. I had already tried the suggestions but it was an auto email so I immediately replied…figuring I would hear something back in a few days.
WOW…20 minutes later I got an email from Mike D with more detailed suggestions including pics and diagrams of various things to check. One of the fixes worked! (one of the cable/boards on the left side had loosened, probably snagged by a paper towel during cleaning). I emailed Mike D with my appreciation.
Thank you Glowforge!