I am creating a new topic as I need Glowforge to contact me.
Dec. 14, 2021 my lid was stuck open because one of my black hinge was stuck. I had to disassemble the hinge to close the lid. My husband tried to relax it with WD40 and pliers and no luck. I have contacted Glowforge as I just wanted a replacement hinge. I know they don’t sell just the hinges but I figure ask. They told me the best they could do is replace my whole Glowforge pro and I pay for shipping. I said I will think about it but please let me know if a hinge is available as I was working on orders. I was still able to work with the hinge off.
I took a break as I had an emergency delivery of my 5th child and I needed a small project done. Just as I opened the lid the 2nd hinge froze and doesn’t close well. I have contacted Glowforge multiple times since May 11, 2022 and I have not heard back from them. I really hope everything is ok at Glowforge because I never encountered problems with customer service until now.