Black lid Cable - need to order

Community Support
1

So, had to order a black lid cable, and replaced it, but I think it wasn’t lined up correctly the first time I tried to start it. There was a flickering zap where the bottom portion connects.
Tried repositioning the connections, but no luck.
I think I need to reorder a new black lid cable (pretty sure the other one fried or something); however, I have not heard back from support since last week.
I have a bunch of orders piling up, and I really, really need this fixed ASAP.
Any way to order besides going through support?

Thanks to whoever can help!

2

Yeah, no. Likely that the zap was something more than the cable. Need to wait for Support to walk you through things.

3 Likes
3

Yeah, that’s likely the circuit board where the cable connects.

Take a very good pic of that part, and wait for support.

1 Like
4

We are so sorry that it’s taken us that long to get back to you!

I see that you emailed us about this too. I am about to follow up with you there so I am going to close this thread.