Glowforge takes a lot of heat on this board for poor customer service. This was my second time needing them, and they hit it out of the park again. My machine went down Saturday night, I posted in the forum and on Sunday evening someone from customer service reached out. This morning I bought the new cable and it is in the mail. That is not bad at all for their staff working from home. Thanks to everyone there.
It’s always a good reminder: If you’re willing to say something when things are bad, be just as willing when things are good. Hope the new cable gets you up and running fast!
Thank you. I agree.
Thank you so much for your kind words. I’m so glad we were able to sort things out. Should you need help in the future, we’re always happy to help. Feel free to start a new thread or shoot us an email at firstname.lastname@example.org.