Broken bearing

I just got my glowforge a few days ago, it has been not doing very straight lines on the long axis. I chocked that up to it just being my drawing issues. I tried calibrating the camera several times, hoping that would help. Today I took the crumb tray out and found a piece of black plastic on the floor of the cutting area. I went in search of where that could have come from and found that one of the bearings is broken and that must be the cause of my irregular cuts. I would like to get this fixed as soon as possible, I have a lot of holiday work to do and this is holding me up.

For reference, this is the platform where the laser head sits.

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.