Okay I am having trouble with my engraving not coming out clear -
Lens are clean
Carriage rollers have been cleaned
prints are not new- they are old and it has done it dozens of time before to perfection
material is the same- 1/4 clear plexi
no variables are different
program runs great on my other newer glowforge-
Having issues since the 8th and customer service /support does not get back to me and has closed my previous tickets with no emails or response- I am at my wits end- most of on here have shops or etsy shops and this is the holidays- I cannot afford to be down a laser let alone not be able get help or contact with customer service regarding it- this machine is is from July 2020 so it is still covered by warrantee- I don’t know what the issue is - HELP!