I need replacement front carriage plate v-wheels. How long does this usually take to get? I think I’d like to replace both at the same time, if possible.
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I emailed support (you have already opened a support ticket so don’t duplicate by emailing) and the wheels were shipped promptly.
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Thank you for the replay. Do i need to wait for support to answer me, and will I be able to get new parts
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You should be able to get parts quickly once you make contact with Support. Maybe see if the chat is available tomorrow.
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Hi @jordantelle. I’m sorry to see that the front v-wheels on the carriage plate from your Glowforge had some damage. I can definitely help you get those replaced. I just sent you an email to address this. Can you please check your inbox and confirm through my email, or in this this? Once confirmed, I will close this thread to avoid any miscommunication or confusion and will look forward to your response through email soon. Thank you.
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I see we were able to help you out via email, so I’m going to close this topic.