Broken Plastic Rollers

Both of the plastic rollers that the print head sits on have broken. Help I am in the middle of prepping for a wedding and need replacements ASAP. Thanks

Support will take care of it. Just be prepared for a wait.

How old is your machine?

About a month.

OK, it will be covered under warranty. Just have to wait for them to take care of it.

If you have access to a 3d printer there are files for the roller on if you can’t wait for the replacements from Glowforge.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.