I posted last week about my broken wheels and it seems that this is a problem due to a “bad batch”. My post created a ticket, so I got an email the next day asking for my shipping address. I replied immediately, but did not get any confirmation or answers to questions I had asked, such as how long it will take to ship, and why is this happening.
Has this happened to you? How long did it take to get new carriage wheels, and how easy/hard was the replacement process? Trying to figure out when I can get back up and running.
I am so frustrated by the whole process. Partly because I can’t just call and talk to a live person. Had I known this was a common issue, I would have appreciated (and paid for) an option to order parts ahead of time “just in case”. It seems that with so many people using GF to run a business, there should be more communication and proactive steps to avoid this known issue. I looked through many posts on the forum, but didn’t find anything on replacement process and how long it took.