P&S will be giving you a shipping label you can print and apply to the box that you hopefully saved all the box and various bits and can re-pack the Machine back to the way it arrived. As soon as they say they will have to take it back to the mothership I would start with the packing.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. so I’m recommending we replace this one. I have already reached out by email to sort out the details. I’m so sorry about the bad news.
We are going to keep working on this by email, so I am going to close this thread.