I’m sorry you’re having trouble.
I was unable to reproduce the behavior you’re seeing. Let’s walk through some steps together to get you back on track.
- Make sure your internet browser is in good shape
- Make sure you’re using one of these common browsers: Chrome, Firefox, Safari, or Edge
- Update to the latest version of the browser:
- Go to https://www.whatismybrowser.com/
- When you get there, the page will tell you if your browser is up to date. If not, there will be a big button that says “how to upgrade”
- Clear your cache and cookies. You can find instructions here: Chrome, Firefox, Safari, Edge
- Reboot your computer
That will most likely take care of the issue. If your file still doesn’t upload nicely, please do the following so that we can investigate more deeply:
If you could take a short video demonstrating what you’re we would be happy to take a look.