BUG: resizing design is super jumpy

If I drag the attached image into the GFUI, attempting to resize it doesn’t work unless I drag the corners really really slowly. If I try to resize at a normal user speed, the size of the object jumps all around. Sometimes small, sometimes huge. And it sometimes moves, too.

Note that I suspect this is the cause of this:

I’m sorry you’re having trouble.

I was unable to reproduce the behavior you’re seeing. Let’s walk through some steps together to get you back on track.

  • Make sure your internet browser is in good shape
  • Make sure you’re using one of these common browsers: Chrome, Firefox, Safari, or Edge
  • Update to the latest version of the browser:
  • Go to https://www.whatismybrowser.com/
  • When you get there, the page will tell you if your browser is up to date. If not, there will be a big button that says “how to upgrade”
  • Clear your cache and cookies. You can find instructions here: Chrome, Firefox, Safari, Edge
  • Reboot your computer

That will most likely take care of the issue. If your file still doesn’t upload nicely, please do the following so that we can investigate more deeply:

If you could take a short video demonstrating what you’re we would be happy to take a look.

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.