Burning of acrylic edges

@ivan1 @MarcM @pip @Jules Thank you for not responding at all. It is much appreciated. I’ll just sit here and wish my machine back to working correctly or working at all.

This has been wonderful help as I sit here with a nonworking machine once again, that I cannot use as it now centers and then grinds over and over into the right side as if there is more room to go. The customer service at Glowforge has been amazing.

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Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.