Does anyone know what the problem might be here? Looking to purchase a used Glowforge and I don’t know if this is a major problem. Any help would be appreciated.
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Is that where the black lid cable goes in?
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I think it is where the cable goes in. I’m not with the machine so I’m not sure. But it’s possible to replace the circuit board? I’ll look at the link you included
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Well check with support about this
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That part is not meant to be user-serviceable, it is not listed as an available part. I am fairly sure the owner in the linked thread was only able to obtain a replacement because of their location, and the ridiculous cost of shipping a machine back for repairs. There is also no guarantee that replacing it would solve the problem, as damage there could have also resulted in damage deeper inside the machine.
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Thank you so much for the input. Hopefully this is something that can be fixed at the company in Seattle, which happens to be convenient.
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I would expect so…
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The company in Seattle is not a repair facility and they don’t stock machines there. It is simply their business headquarters…office staff, etc. You won’t be able to get it repaired there.You will need to contact support directly and send them any photos you have plus a description of your problem.
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Aren’t they in the process of moving the repair facility to Seattle?
I think that’s correct, however I’ve not heard that its been completed.I think they’re still unable to offer refurbs yet because of that. Could be wrong, though.
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That is the most common problem with folks who decided to “deep clean” their glowforge. That card gets even a little bit wet and that is the result. I think these guys sell that chip but it is a risk that anything else is wrong, but probably worth it.
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This forum is the best.
I don’t mean to cast any aspersions on the owner that’s selling the machine, by the way. They’ve been absolutely upfront and terrific.
I’m grateful for the tip on the non-affiliated service center.
Last thing, does anyone know where Glowforge does repairs? When I bought mine, I thought that repair was said to be an option and that’s why I saved that enormous box for years.
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.To the best of my knowledge, all assembly and repairs work was handled by a third-party that specializes in those kinds of things for multiple companies. Glowforge itself never performed the work. I am also pretty sure that they switched from one such company to another at some point.
The box would be necessary to ship regardless of who is actually doing the repairs. Even if you were fortunate enough to live close to facility – and to the best of my knowledge, that was never an option anyway – you would need to box up the machine in order to transport it. It is too fragile to be transported otherwise
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That service center is a certified repair center, but they will repair your machine and send it back. The current political system has thrown their system into a mess. Much was done in Mexico and no longer so there is a lot of problems.
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