Calibration forever


#1

Hi, I’ve been working through an infinite calibration problem all day. Went through the troubleshooting: wiped every blessed thing down, lenses, windows and such, inside the case; rebooted the Glowforge, my computer, the router, the cable modem…went through initial setup twice with teal light…wi-fi is good…Glowforge won’t get past calibration. This thing was cooking a week ago and now nothing. My first paid gig is due in 5 days and I don’t want to tell the customer I can’t do it. Any help out there?


#2

Ugh, that’s frustrating. :frowning: Did you check for lighting issues? Room lights reflecting off the material can cause problems. See if it will calibrate with nothing on the honeycomb tray – in that case it might be the material is too reflective and messing with the camera’s ability to tell what it’s looking at…


#3

have been trying to calibrate with just crumb tray, no dice


#4

Shoot. If you’ve already been through the steps on the troubleshooting page, then I’m out of ideas!


#5

I’m so sorry you’re having trouble.

You mentioned you cleaned the lenses. Can you please repeat the process of removing and reinserting the lens in the head:
https://glowforge.com/support/topic/cleaning-service-and-moving/cleaning#things-that-need-wiping

(Be sure to confirm the lens orientation according to the pictures in the instructions.)

Please let us know the results.