Camera didn't take picture

Hi. My glowforge is giving an error message that the camera didn’t take picture. I followed the steps checking the connections and make sure none of them are wiggly or not-seated.
The next step asks if the laser head is moving and it is not.

camera 1|375x500


Hi @susie.michael. I’m sorry to hear that you’ve been running into some trouble with your Glowforge getting the error message indicating the camera didn’t take a picture. I was able to review the extracted log files of your printer and photos. It looks like the black lid cable will need a replacement based on the review.

I just sent you an email to help confirm your shipping information. I’ll leave this thread open to make sure you received my email, and will look forward to hearing back. Thank you!