Camera did't take picture

Brand new unit trying to make first print and it keeps saying camera didn’t take picture and also it obviously took a picture at some point because on the screen it has the design that I am trying to cut that I can move and edit but it also has images of the item on the top right side and I cant get rid of any of it. And I have checked all the cables and they are secure. Please help

Contact They can look at the logs on your Glowforge to see where the issue with the camera may be, and help you troubleshoot. I wouldn’t do much DIY poking around on a brand new machine, you have a warranty that’ll cover any problems.

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Ok thanks, I was just excited to get it and try it out did all the setup and then it wouldn’t work But thank you

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