Camera not working

[cmchazel]

Still trying to do first cut. Now camera lens is not working, no picture of material.

[dklgood]

No picture can be caused by a wifi problem.

[ivan1]

I’m sorry for the trouble with your new Glowforge and that the camera isn’t working correctly. May I have a screenshot of what you see in the app when this happens?

Please make sure to include the rulers in your screenshot and show as much of the browser window as possible.

To take a screenshot:

• Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.

• Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.

For now I’ve checked the logs, and your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message and the bed image might not update.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

1. Turn off the computer, phone, or tablet that you’re using

2. Turn off your Glowforge

3. Unplug your modem

4. Unplug your Wi-Fi access point

5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

1. Improve the signal path between your Glowforge and your Wi-Fi access point
   Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
   • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
   • Relocate your Wi-Fi access point closer to your Glowforge
   • Move your Glowforge closer to your Wi-Fi access point
   • Install a Wi-Fi range extender closer to your Glowforge
   • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
     
     
2. Reduce electronic and Wi-Fi interference
   If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know how it goes and if you have any other questions.