You know, one of the things that is rather exceptional about the folks running this show, is that they openly welcome criticism and suggestions. Because they are trying to make a really outstanding product.
Those of us who have been here from the beginning have watched them struggle through a larger than expected initial sale, which put a hell of a lot of delays out there, and made them have to take a couple of years worth of criticism from about 14,000 people. To this day they remain completely gracious about it.
But I’m going to be honest with you, because you want to hear it straight. It can be hard for those of us customers who are still helping out to hear people trash talk the company when they might have no idea what they’ve already been through. (If you’ve been in a support capacity of any kind I know you’ll understand that.)
So we sometimes get a little sharp with each other. But he was also right. I didn’t think about the impact on the support staff’s feelings, and shouldn’t have put them into that position. There’s nothing wrong with being enthusiastic about receiving assistance, but it rightfully belongs to them, not me. I help out once in a while, they do it all day every day on weekends and at night.
So I’m not sure where this gets us. But I’m not upset about this, he was right to call me on it. And that was directed at me, not you, although if you’re not watching the reply arrows it’s easy to miss.
Anyway. I still think a nice shot of good bourbon would resolve a lot of the misunderstandings.