Can some one in staff answer this


#1

Hi!
Any day now my Glowforge will arrive!
But there is a problem. In the email I received it says that they are shipping me a Glowforge basic…
I ordered a Glowforge pro. Now i would like to know if the information in the email is wrong ore if you have shipped me the wrong Glowforge.


#2

Thanks for letting us know about this. I checked on your account and verified we’ve shipped you a Glowforge Pro. We’re investigating why you received an email indicating otherwise.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.


#3