Can’t access the web app

For some reason I can’t access the web application to load a design. Every time I try it asks me whether I got the glowforge and wants to help me set it up. The glowforge is in another city, one I share with my family with their consent so I can’t turn it on and I don’t need to set up the machine, just load a design for the family member who has custody to print.
What’s the point of having a web app and allowing other people to access the design software remotely if you have to be physically with the machine?

I also can’t find the glowforge software for the iOS in the App Store.

Welcome to Glowforge! You’ll be printing very shortly – just ask your family to add you to their Glowforge, following the instructions here: .

With that done, you’ll be able to access the app and send prints.

I’m going to close this post, but if you have any further questions, please don’t hesitate to open a new one!