With all the problems I see with people and the glowforge aura and all the other machines. My question is can I even return the Aura? Mine is still waiting to be delivered and honestly I’m not sure I want it now. I don’t want the headache or hassle of ending up with a 2k paper weight.
But can I return it?
I’ve written to glowforge, but of course it’s the weekend so I’m sure I won’t hear anything back till Monday.
Can I just refuse delivery and they can send it back?
1 Like
Welcome to the forum.
Happy customers are not posting about their success as often as frustrated owners are posting about their difficulties, so I don’t think you are getting an accurate review of the Aura. Buyer’s Remorse is real, and you have spent a good deal of money, but before you refuse delivery consider why you purchased it and whether or not you have changed your mind about wanting it.
8 Likes
It’s just truly amazing at just how many bad reviews you see out there.
I get buyers remorse. I bought it for my sister to be able to craft at home, and possibly sell some stuff.
I’m now hearing more about the filter being an issue more than the unit itself.
I will probably go ahead and have it delivered, and try it and keep my fingers crossed it works like it should.
I did buy an extra 2 year warranty on it as well.
I think seeing all the negative reviews did my head in and gave me massive anxiety.
I’ll go ahead and give it a go and see what happens I guess.
4 Likes
This forum is full of people that can help you if you run into any problems. I think you and your sister may have some fun with the Aura, and with the 2 year warranty, you are pretty safe.
6 Likes
You cannot return it. In my case, they said they don’t do returns but they’d “help me out”. By that, they wanted 30% restocking fee which was about $320 and then another $99 to ship it back. So I was gonna be out about $420+ with everything considered.
1 Like
If there is one thing I have learned having a Glowforge it is that they are not like a drill or a saw. There is a certain level of learning and understanding needed to get good results. If things do not work out perfectly from first use then it is normally not a fault of the machine but something the new owner has not learned yet. The loudest complaints often come from folks with not enough thinking what they are doing wrong, and blaming the machine.
I had a similar issue myself as at first I was using magnets to hold material down. I did not realize that strong magnetic fields would mess with the electric equipment and keep it from working well. It took almost a year to figure out that was the cause of what I thought was several problems, and in the process I learned a lot of other things (like not using MDF) but things have done well in the years since.
2 Likes
This topic was automatically closed after 30 days. New replies are no longer allowed.