Cannot connect to wifi

I cannot get my Glowforge to connect to WiFi!! I have tried all the troubleshooting and contacted support, which just directed me back to the troubleshoot list. Router, WiFi, computer, Glowforge have all be checked, rechecked, shut down, restarted. All is fine, but after finding my WiFi on the list and putting in my WiFi password, I keep getting the message that it is not connecting! Anyone else had this issue? And yes, my router and network have all requirements (WEP and 2.4).

My husband solved the problem! He switched the security from WEP to WPA2 and it worked! Yay! Now on to making stuff!! :slight_smile:

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I’m so sorry you ran into trouble during setup. I’m glad that your husband was able to save the day and you’re able to start printing amazing things now!

I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help.