Cannot use BITMAPs without error

The GF supports bitmap files, correct? When clicking upload it says supported file types and bmp is in there. Dithering bitmaps creates great photo engraving. But every time I try to upload different bmp files, I always get the error " An error occurred on your Glowforge. Please refresh your browser before printing. It may also help to turn your Glowforge off and then on again."

Every time. What am I doing wrong?

I’m so sorry you hit a snag.

Unfortunately, .BMP is not a supported file format. Your Glowforge supports JPG, PNG, SVG, and PDF file types. Could you try saving your file as one of the above types and let me know if you still have issues?

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.