Can't get my glowforge online

When I turned on the machine and it just wouldn’t get online.
focusing… offline… centering… offline… homing … offline, etc…
I cleaned my mirror, re setup the wifi connection still no joy.

What do I need to do to get it working? I would love to “be able to drag your design into place, add material, and click print for beautiful results every time”. This is my 3rd unit, each with a different problem.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.