Can't load jigsaw puzzle file

I have used the jigsaw puzzle file from the home page many times. Now when I go to use it, I click on it, it takes me to the camera showing the bed of the laser, but the file isn’t there. I’ve tried it over and over but it never comes up. How can I get it to show up?

Thank you!!

What has happened is that you deleted the design the last time you used it. No worries, just go into the design, delete anything you may have added, then click on the “…” symbol on the menu bar. There should be a Reset Design button. That should fix it. It works for all catalog designs as well as the free ones preloaded by Glowforge.


Thank you so much!!!


I’m glad to hear it worked, @kami! Thanks for the help, @cynd11.